Partner Support Center
Essential Info & Resources for Suppliers and Marketplaces
Purchase Panda operates as a digital information services platform, enabling the structured delivery of product content, market data, and cross-border integration services between European brand suppliers and major e-commerce marketplaces across Asia. The company facilitates seamless API-driven exchange of product listings, inventory data, pricing, and compliance documentation to accelerate digital trade.
Support, Clarity, and Confidence – Every Step of Your Journey
Welcome to the Purchase Panda Support Center — your go-to resource for key information about how we operate, how we protect your data, and how we support our partners across the supply chain. Here you’ll find clear answers to common questions in our FAQ, as well as important legal documents including our Terms & Conditions and Privacy Policy. Whether you’re a buyer, supplier, or exploring our platform for the first time, this section is designed to provide transparency, guidance, and peace of mind. If you need further assistance, don’t hesitate to reach out to our team — we’re here to help.
Purchase Panda Partner Support
Whether you’re an upstream supplier or a marketplace partner, our Support Center is here to help you succeed. From onboarding to compliance, logistics, and legal resources — we provide the tools and answers you need to grow with confidence in the Purchase Panda ecosystem.
Everything You Need to Know
All in One Place
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For Brands & Suppliers
๏ Access Asia’s top marketplaces
๏ Avoid setup costs, language barriers, and compliance gaps
๏ Focus on branding while we handle integration and delivery
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For Marketplaces
๏ Diversify SKUs with curated European products
๏ Access ready-to-sell EU product lines
๏ Fast integration
๏ Eliminate sourcing and onboarding costs
๏ Stay competitive with a dynamic European catalog
Welcome to Purchase Panda. These Terms and Conditions (“Terms”) govern your access to and use of our website, platform, and services. By using our site or engaging with our platform, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding. They outline the rules, responsibilities, and legal obligations that apply to all users, including buyers, suppliers, and partners interacting with our ecosystem. If you have questions about any of the clauses, feel free to contact us at legal@purchasepanda.com.
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Terms & Conditions
These Terms & Conditions (“Terms”) apply to your use of the public corporate website of Purchase Panda Group, accessible at https://purchasepanda.com and its affiliated domains.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using the site.
This website is operated by the Purchase Panda Group,
The Purchase Panda Group operates as a multi-entity platform group comprising:
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Purchase Panda Holding Limited – Hong Kong
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Purchase Panda Asia Limited – Hong Kong
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Purchase Panda Europe B.V. – Netherlands
Each entity serves specific operational functions relating to platform infrastructure, trade execution, and commercial services for cross-border commerce.
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1. Scope of These Terms
These Terms govern:
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Your use of informational content, downloads, and contact forms
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Communications initiated via our website
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General access to business-related information published by Purchase Panda
These Terms do not apply to:
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Users of the Supply Hub platform (separate T&C apply)
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Users of the Collection Hub or other integrated platform modules
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Business clients under formal commercial agreement with Purchase Panda entities
Separate platform-specific terms will be presented to users upon login, registration, or onboarding within those systems.
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2. Updates to These Terms
We may revise these Terms from time to time. Updated versions will be posted on this page with the revised effective date. Continued use of our website after changes means you accept those changes.
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3. Intellectual Property
All content on this website — including but not limited to text, images, graphics, trademarks, logos, videos, and design elements — is the property of Purchase Panda Group or its licensors and is protected under applicable intellectual property laws.
You may not:
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Reproduce, modify, or redistribute any content for commercial use
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Use our logos or trademarks without prior written consent
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Reverse engineer or extract source code from any portion of the website
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4. User Conduct
By using the site, you agree not to:
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Submit false, misleading, or harmful information
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Attempt unauthorized access to our systems or platform modules
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Use the site in any way that could damage or disrupt our services or networks
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Impersonate any person or entity, or misrepresent your affiliation
We reserve the right to restrict access to our website at any time without notice for violation of these Terms.
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5. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We do not control or endorse the content of these external sites, and are not responsible for their accuracy, policies, or practices. Your use of any third-party sites is at your own risk.
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6. Disclaimer of Warranties
This website is provided on an “as-is” and “as-available” basis. While we aim to ensure accuracy, we make no guarantees that:
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The website will be uninterrupted or error-free
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Information is complete, current, or applicable to your specific needs
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Any downloadable materials are free of viruses or harmful components
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You use the site at your own discretion and risk.
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7. Limitation of Liability
To the maximum extent permitted by law, Purchase Panda Group and its affiliates are not liable for:
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Any direct, indirect, incidental, or consequential damages arising from your use of the website
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Any errors or omissions in content
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Loss of data, profits, or business interruption
This applies even if we have been advised of the possibility of such damages.
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8. Data Privacy
Your use of the site is also governed by our Privacy Policy, which outlines how we collect and handle personal data. You can review our Privacy Policy on our website
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9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of:
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Hong Kong SAR, in relation to Purchase Panda Holding Limited and Purchase Panda Asia Limited
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The Netherlands, in relation to Purchase Panda Europe B.V.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in the relevant territory.
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10. Contact Us
If you have questions or concerns about these Terms, you may contact us at:
email: legal@purchasepanda.com
Welcome to our FAQ section. Here you’ll find quick answers to the most common questions about our services, product offerings, logistics, and how to work with Purchase Panda. Whether you’re a buyer, supplier, or just exploring opportunities, this section is designed to help you better understand how we operate and how we can support your business growth.
Great partnerships start with clarity. Our goal is to make global sourcing simple, transparent, and efficient — one question at a time
The Purchase Panda Team
Partner Support Center – Frequently Asked Questions
Purchase Panda is a B2B supply and sourcing platform that connects retailers, distributors, and marketplaces in Asia Pacific with a long-tail assortment of premium European and global brands. We specialize in cross-border procurement, fulfillment, and supply chain integration.
Our services are designed for businesses including, eCommerce platforms, loyalty platforms, travel platforms, payment platforms and retail chains looking to access certified and branded products from Europe and other regions.
We offer a curated assortment across multiple categories:
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Beauty & Personal Care
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Food & Beverages
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Household Essentials
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Consumer Electronics
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Health & Medical
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Non-Food FMCG
All products are sourced from verified suppliers and meet international standards.
Once onboarded to our platform, marketplace partners can browse available SKUs, place purchase orders, and track their shipments through our digital collection hub. Our team facilitates sourcing, logistics, and compliance to ensure smooth cross-border transactions.
Yes. We offer flexible logistics solutions including consolidated bulk shipments, direct-to-warehouse deliveries, and regional fulfillment support depending on the customer’s requirements.
All our branded products are sourced from reputable manufacturers and leading European retailers. Each item is backed by compliance documentation and certifications as required by the destination market.
To join our ecosystem:
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Buyers: Please fill out the registration form or contact our sales team to get onboarded.
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Suppliers: Reach out to us via our contact form to explore listing opportunities and B2B integration support.
We support multiple currencies (EUR, USD, HKD) and offer flexible payment terms based on volume, frequency, and customer profile. Standard options include prepayment, LC, or agreed-upon credit terms for eligible clients.
Our offices and warehouses are strategically located in Hong Kong and the Netherlands, supporting smooth EU-to-Asia logistics and customer service across different time zones.
You can reach our support team via email at support@purchasepanda.com or through our website’s contact form. We typically respond within 1 business day. You can also Book a call with our sales representatives.